Frequently Asked Questions
Please read our FAQ before sending us a message.
The delivery zone covers the Costa del Sol, from Sotogrande to Velez, Málaga.
Delivery is free of charge for a minimum spend of €50/€80/€100/€130, depending on the area selected.
All Travelling Babee Packs benefit from free delivery.
If you do not reach the minimum spend, you do not need to worry. We will add an extra cost to deliver the product within your zone.
You can check the delivery charges in your basket when you check out.
Delivery charges include Delivery and Return of the products to your address.
If you do not find your zone in our list, please email email@example.com
The deposit fee is an amount that will be added to your rental for security reasons. This amount will be refunded to your credit card up to 72hrs after your rental contract has finished and once our Quality Department checks the condition of the returned products..
If you need to rent a product for more than 20 days, you can send an email to our Customer Service Department firstname.lastname@example.org. We will be more than happy to offer you a special quotation.
You can extend the period of rental by sending us an email email@example.com or calling our Customer Service Department at least 72hrs before the last day of your rental. We will confirm the extension to your rental as quickly as possible
Reservations need to be completed 48hrs before the rental is due to start. We recommend to make the reservation at least one week before your holiday is due to start.
If your pre-authorization is denied, our Customer Service Department will contact you via your email address. You will have 48hrs to solve the problem with your Bank Institution or provide Travelling Babee with another credit card. After the 48hrs the order will be considered cancelled.